Intelligent Bot App Development

Softeq develops context-aware and self-learning chatbots to assist online customers, support team collaboration, and connect to potential business partners. We incorporate human-like virtual assistants into major messengers and integrate web-based solutions with existing infrastructures—e-commerce portals, membership platforms, and team workspaces.

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Intelligent Bot App Development

Virtual Assistants for Customer Support

We build context-aware assistants for e-commerce, finance and banking, health insurance, hospitality, and other sectors. Softeq engineers integrate chatbots with existing CRM, ERP, CMS, and other systems and deploy bots on popular messaging platforms. AI-powered assistants help generate leads and replace humans, supporting clients 24/7 by:

Deriving meaning from user queries and providing information upon request
Driving transactions by giving details about products and services, offering similar goods based on past conversations and purchase history, initiating website tours, helping book tickets, and more
Receiving data from third-party APIs to complete various requests like food ordering, cab booking, and shopping
Tracking and storing order history and gaining insight into user preferences to provide analytics and reports
Connecting clients to human assistants if necessary

Corporate Intelligent Bots

As a chatbot development company, Softeq builds custom intelligent bots to help you automate corporate communication, accelerate workflows, and optimize staff efforts. NLP-based assistants can take on HR tasks related to employee recruiting and onboarding and support team collaboration in corporate portals and messaging platforms like Microsoft Teams, Skype, and Slack. You will get a custom chatbot that is able to:

Initiate conversations and push personalized notifications, updates, and alerts to employees
Analyze written and spoken language, recognize context, extract meaning (Natural Language Processing capabilities), support multilingual interaction
Learn from past conversations and user preferences and understand office jargon over time (Machine Learning algorithms)
Generate required reports and analytics from the existing BI system and send required data in various formats—i.e., text, graphs, pie charts, and more

A deep learning-powered chatbot that maintains conversations on sports through a leading messenger. The bot provides users with scores, schedules, and advanced game statistics, and also compares players’ latest performances and ratings.

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Deep Learning-powered Chatbot for Major Messenger

The client planned to develop a Deep Learning-powered chatbot that would help users play a sport video game more efficiently.

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The client hired Softeq to design a user interface for a custom messenger with in-app payment processing capabilities. The solution supports peer-to-peer (P2P) payment transactions and draws on industry best practices for maximum usability.

Case study

UI for a Chat App

A UK-based consulting and auditing company address Softeq to design a user interface for a messaging app that supports P2P payment transactions.

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Built-in NLP and ML Capabilities

Unlike rule-based chatbots that follow predefined answers, intelligent bot assistants with Machine Learning capabilities continuously learn and upgrade their responses through human-to-machine interaction. Communication with an ML-powered bot is more personalized, while the use of Natural Language Processing (NLP) technology helps machines preserve the meaning of input messages. It includes a chatbot's ability to extract data from written and spoken conversations (Natural Language Understanding) and transform it into text and speech that humans understand (Natural Language Generation).

24/7 Availability across Multiple Platforms

Intelligent bots stay connected with customers and employees 24/7, 365 days per year, and can engage with multiple people simultaneously—distribute files, receive orders, and support users. Looking for a tailored assistant that will reach your target audience everywhere? At Softeq, we integrate your custom human-like bot with the desired platform, including popular corporate messengers.