Privacy Statement

 Use of Cookies

Cookies are used to offer you a better browsing experience, for analytics purposes, to personalize content, and serve targeted advertisements. Softeq uses the following cookies:

Strictly necessary cookies

These are the cookies that are required for the operation of Softeq website. The type of cookies includes, for example, cookies that enable you to log into the secure areas of our website, submit a contact form, etc.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your language choice).

Analytics/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around and interact with our website when they are using it. This helps us to improve the way Softeq website works.

Targeting cookies

These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant. We may also share this information with third parties for this purpose.

Our website is integrated with APIs of several marketing and analytical tools (also referred to as data recipients) that use cookies:

• Google,
• Statcounter,
• Facebook,
• Twitter,
• Xing,
• LinkedIn,
• W3Counter,
• Yandex,
• HubSpot,
• Albacross,
• Bing.

These companies use programming code to collect information about website visitors’ activities and interactions with our site, such as the pages visits, navigation paths, time spent on the site, referral sources IP address and client’s domain. This code is only active while you are on the Softeq website.

For more information on how these companies collect and use data on our behalf, please refer to their privacy policies:

Softeq may also place ads on other websites that may use cookies.

The lawful basis for collecting and processing this personal data is our legitimate interests (art. 6 para. 1(f) GDPR).

If you would like to remove the existing cookies from your device, you can do that in your browser settings. If you want to block future cookies from being placed on your device, you can also change your browser settings to do this. By disabling cookies in your browser settings, you can opt-out from analytics. Visit this page for more info: https://tools.google.com/dlpage/gaoptout/.

If you want to disable other cookies, visit this website for step by step instructions: http://www.allaboutcookies.org/.

Please note that if you delete or block cookies, it will have an impact on your user experience on our website. You won’t be able to access some parts of our website, the website may not function properly or you may not be able to use some of the interactive features.

Unless you have adjusted your browser settings to block cookies, our system will issue cookies as soon as you visit our site or click on the link in a targeted email that we have sent you, even if you have previously deleted our cookies.

Data Recipients

With the exception of the recipients described in more detail below, Softeq does not pass on your data to third parties.

Softeq may use external providers based outside the EU/EEA. In particular, we may enter into data processing agreements with the following categories of data recipients:

• advertising systems (such as Google AdWords),
• analytical marketing tools and trackers (Google Analytics, Yandex Metrica),
• data management platforms, technology suppliers, data processing services (HubSpot),
• advertising networks (Google Ad Network) and advertising agencies.

For more detailed information about these recipients, see the section Use of Cookies .

Softeq may also transfer the collected personal data to its group companies (subsidiaries, partners, affiliates) that are located both in the EU (Germany) and outside of the EU and EEA; the list of Softeq subsidiaries, partners and affiliated companies is available upon request.

Data Transfers

Softeq may process information on servers in many countries around the world. Those countries may not have the same data protection laws (and, in some cases, may not be as protective) as the country you reside in.

Our company, however, is taking appropriate steps to comply with applicable legal requirements and provide adequate protection for the transfers of personal data outside of the EEA and Switzerland.

To the extent that these data recipients are in countries that have not been recognized by the European Commission as providing an adequate level of data protection, we ensure that appropriate safeguards providing such a level of data protection are in place, including entering into the European Commission’s EU Standard Contractual Clauses with data recipients, or ensuring that the data recipient has certified to the EU-U.S. or Swiss-U.S. Privacy Shield Framework, or has implemented Binding Corporate Rules. To obtain a copy of the safeguards we have put in place, please contact us as indicated below.

Retention Periods of Personal Data

Softeq retains your personal information for as long as it is necessary to fulfill the purpose for which it has been collected.

More specifically, Softeq determines the appropriate retention period for personal data by considering the purposes for which we process your personal data and whether it can achieve those purposes through other means, the applicable legal requirements, and the amount, nature, sensitivity, potential risk of harm from unauthorised use or disclosure of your personal information.

After the purposes are fulfilled, your data will be retained for period necessary in accordance with the current legal framework, or for as long as it is required for the defense of the legal rights of our company before a court or other competent authority.

Your Rights

Data Protection law provides you with rights to help you understand and control how your personal data is used. These are your rights:

• Right to be informed about why and how we are processing your personal data - we hope we achieved this by providing you with this Privacy and Cookies Policy.
• Right to have access to your data - you have the right to ask if we are processing your personal data, why we are doing so, under what lawful basis, the categories of your personal data, whether the data is being sent outside the EU, who we share your data with, how long we keep it, and request a copy of the data we are processing. If you would like to exercise this right, please log into your account, or contact us at privacy@softeq.com.
• Right to object to some processing - direct marketing, or if processing is based on legitimate interests.
• Right to have your data deleted - otherwise known as “right to be forgotten”. You can exercise this right if you withdraw your consent and there is no further legitimate interest in our processing of your data, your objection to processing under legitimate interests outweighs our interests, the processing is no longer necessary, there is a law that requires the data to be deleted, or the processing is unlawful. You can request to have your personal deleted by contacting us at privacy@softeq.com.
• Right to restrict processing - if the personal data we are processing is inaccurate, if our processing is unlawful, if the data is no longer necessary for the original purpose of processing but needs to be kept for potential legal claims, or you have objected to processing carried out under legitimate interests and we’re still in the process of determining whether there is an overriding need to continue processing.
• Right to data portability - you can ask for your data that we process by using a computer, which you provided to us on the basis of consent or because it was necessary for a contract.
• Right to ask us about automated decision-making - you have the right to ask us to explain the logic involved in making any automated decisions and for the decision to be reviewed by a human being, if that decision had an effect on your rights or freedoms.
• Right to rectification - if any of your personal data that we hold is inaccurate, you can request to correct it.
• You have the right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal data. However, we would appreciate it if you contacted us first and gave us an opportunity to resolve the issue.

Reasonable access to your personal data will be provided at no cost upon request made to us at privacy@softeq.com. If access cannot be provided within a reasonable time frame, we will let you know the date when the information will be provided. If for some reason access is denied, we will provide an explanation why access has been denied.

If you have questions regarding any of these rights, please contact our Data Protection Officer at privacy@softeq.com.

Changes to this Statement

This Privacy Notice is dated May 31, 2019.

If there are updates to the terms of Softeq's Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have.

If major changes occur to this Policy, Softeq will inform you via email or via posting a notice on our website.